Website Maintenance & Management Services
Care Plan FAQ's
Each of my care plans contain these core services which I consider the bare minimum that you should be doing to look after your website.
1.I'm not sure which care plan is right for me
How often do you make changes to your website? The more often you make changes, the more backups and updates you will need. If your site is restored from a backup would it be ok if it was from last month, or last week or a day old? How much work would be involved if you had to replace the content done since the last backup?
2.Can't I do this myself?
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. You could Google and try learn how to look after everything but you have a business to run at the end of the day. You most likely also don't have the technical know-how to perform the updates, backups, and restores necessary to keep everything running smoothly. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.
3.What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of our care plans is preventative care, so I hope to prevent anything from happening. However, in the unfortunate event your website does get compromised, I will have the means to be able to help you when you have a care plan in place. I cannot promise your website will not be hacked but can promise I will do everything in our power to prevent it. If you sign up for out Care Plus or Elite Pro plan I will even restore your website to the last working version at no extra cost as part of my Site Recovery Process (not included in Basic Plan - restoration of your website will be charged for).
4.My site wasn't built by Digi Wolf, can I still sign up to a care plan?
My support plans are designed for websites that I have designed. I can take you on if your website got designed by someone else, but it will first require a security audit at a one off fee of $200 to make sure everything is ok with your website before I start looking after it.
5.Can I really cancel any time?
While I would be sad to see you go, I know that financial needs weigh on many decisions and I do not want to lock anyone in to a long term contract. My care plans are paid in advance each month, which allows you to opt out of any future payments and cancel your service at any time. If you wish to cancel simply send me confirmation by email and I will cancel any further monthly
6.What are Premium Agency Licenses?
I use a number of different plugins and tools when building websites. Some of these require annual licenses which I pay for on an ongoing basis, however as a freelancer I can purchase bulk licenses from providers and then factor those costs into my care plans. The result is you get the use of all of these premium plugins in your project while part of a care plan without the cost of the individual licenses. If you, however, decided to not go with a care plan you are responsible for any licenses required and the payment of those annually so you receive the latest versions and updates.
DOn't Just take my words for it.
Expert maintenance services allow you to achieve peace of mind.
"Tim is amazing. We're so pleased with the service and are blessed to have found them. His team handle and maintain our complex website and create things for us."
Kim Shotola
www.thelightfootway.com"Tim Digital maintain our website for us, handling any maintenance, security and optimisation. He's a  professional, helpful and in my opinion the best in the biz.
Ancienne Ambiance
- www.ancienneambiance.comChoose Your Proffesionals Plans
Basic Plan
Use of our Premium Agency Licenses
WordPress Core Updates
Plugin Updates
Monthly Database Backup
Monthly Files Backup
Malware Security Scan
Up-Time Monitoring
Spam Management
Website Performance Monitoring
HD Training Videos
Site Recovery Service
eCommerce Support & Updates
Google Analytics Metrics
Monthly SEO Ranking Report
Monthly Maintenance Report
Cancel Anytime/No Long Term Contracts
Care Plus Plan
Use of our Premium Agency Licenses
WordPress Core Updates
Plugin Updates
Weekly Database Backup
Weekly Files Backup
Malware Security Scan
Up-Time Monitoring
Spam Management
Website Performance Monitoring
HD Training Videos
Site Recovery Service
eCommerce Support & Updates
Google Analytics Metrics
Monthly SEO Ranking Report
Monthly Maintenance Report
Cancel Anytime/No Long Term Contracts
Elite Pro Plan
Use of our Premium Agency Licenses
WordPress Core Updates
Plugin Updates
Daily Database Backup
Daily Files Backup
Malware Security Scan
Up-Time Monitoring
Spam Management
Website Performance Monitoring
HD Training Videos
Site Recovery Service
eCommerce Support & Updates
Google Analytics Metrics
Monthly SEO Ranking Report
Monthly Maintenance Report
Cancel Anytime/No Long Term Contracts
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